News for 'customer experience'

Luxury Cars Get Costlier, Used Demand Surges

Luxury Cars Get Costlier, Used Demand Surges

Rediff.com19 Aug 2026

Repeated increases in new luxury-car prices, driven partly by the rupee's depreciation against the euro, are expanding the market for certified pre-owned vehicles.

Himachal Bank Boosts Digital Services With New Platform

Himachal Bank Boosts Digital Services With New Platform

Rediff.com22 Jul 2026

Himachal Pradesh Chief Minister Sukhvinder Singh Sukhu congratulated the State Cooperative Bank on successfully migrating its core banking system to the 'Finacle 10.2.25' platform. This upgrade aims to provide faster, more transparent, and secure financial services, enhancing customer experience and operational efficiency across its 262 branches.

The Kardashians Love Namrata Karad's Bags

The Kardashians Love Namrata Karad's Bags

Rediff.com3 Sep 2026

Namrata Karad, founder of Ahikoza by BRHAM, opens up about going from working on a Hugo Boss sales floor to seeing her bags carried by Alia Bhatt, Kareena Kapoor, Kylie Jenner, Khloe Kardashian...

AI Effect: 'Nearly 3 Million Jobs Are At Risk In India'

AI Effect: 'Nearly 3 Million Jobs Are At Risk In India'

Rediff.com28 Aug 2026

In the next 36 months nearly 25 to 40 per cent of jobs will be under threat from AI and job losses are inevitable.

PIX: Williams sisters lose, but US Open return turns to celebration

PIX: Williams sisters lose, but US Open return turns to celebration

Rediff.com5 Sep 2026

Tennis legends Serena and Venus Williams played what was likely their final U.S. Open doubles match, losing to Maya Joint and Chan Hao-ching in a thrilling three-set encounter. Despite the defeat, the match was a celebration of their illustrious careers, drawing 23,000 adoring fans to Arthur Ashe Stadium who cheered every point of the iconic sisters.

The Lawyer Who Quit Her Job To Make Lord Ganeshas

The Lawyer Who Quit Her Job To Make Lord Ganeshas

Rediff.com14 Sep 2026

A third generation murtikar and probably one of the first in her family, Manaswi Bagwe, a self-taught sculptor, is quietly pushing the boundaries of idol-making.

Apple's iPhone 18 Series, Foldable Duo See Significant Price Hikes in India

Apple's iPhone 18 Series, Foldable Duo See Significant Price Hikes in India

Rediff.com11 Sep 2026

Apple's upcoming iPhone 18 lineup is set to cost 20 to 43 per cent more in India, primarily due to rising global memory component costs and a depreciating rupee, while the new foldable iPhone Duo will be priced between Rs 3 lakh and Rs 4.5 lakh, matching the cost of some hatchback cars.

How Paytm's AI And App Simplification Are Fueling UPI Growth And Attracting Gen Z

How Paytm's AI And App Simplification Are Fueling UPI Growth And Attracting Gen Z

Rediff.com23 Jul 2026

Mobile payments pioneer Paytm reported significant growth in its UPI payments business for Q1 FY27, driven by app simplification, AI investments, and a focus on attracting Gen Z customers. The company saw a 45% year-on-year increase in Consumer UPI Gross Transaction Value and a rise of 60 lakh in Monthly Transacting Users, outpacing the industry. Paytm's strategy prioritises customer retention and product innovation, leading to a profitable quarter with strong revenue and EBITDA growth, further supported by AI-led operational efficiencies and an India-focused language model.

Why Have Flipkart, Netflix Tied Up?

Why Have Flipkart, Netflix Tied Up?

Rediff.com1 Aug 2026

'GenZ today is close to 45 to 50 per cent of the overall shopping journeys in the country. They are also very content-first in terms of entertainment or otherwise, general gratification of content and discovery.'

Is AI Rejecting Your CV? 9 Mistakes To Avoid

Is AI Rejecting Your CV? 9 Mistakes To Avoid

Rediff.com13 Aug 2026

Highly capable professionals frequently lose out to candidates with similar qualifications simply because their applications are better structured, more relevant, and easier for both AI and recruiters to interpret, says Chetan Mangalwedhe, founder of TalentiFi-X.

Karjat's Must-Try Thakare Kanda Bhaji

Karjat's Must-Try Thakare Kanda Bhaji

Rediff.com1 Sep 2026

Rain and road trips go hand in hand in Maharashtra. For countless travellers, the season isn't complete without a plate of steaming-hot Kanda Bhaji on a jaunt to Karjat at Thakare Hotel.

India, US Equity Markets Less Attractive on FCF Yields; Real Estate Sales Moderate

India, US Equity Markets Less Attractive on FCF Yields; Real Estate Sales Moderate

Rediff.com24 Aug 2026

A Goldman Sachs report indicates that US and Indian equity markets are becoming less attractive due to lower free cash flow (FCF) yields as valuations rise, while European markets offer significantly higher yields. Concurrently, India's top-listed residential real estate developers experienced a moderation in pre-sales in Q1FY27, attributed to delayed project approvals, limited launches, and high year-ago bases, though underlying housing demand remains healthy.

Have taken all steps to learn from Dec disruption: IndiGo's Bhatia

Have taken all steps to learn from Dec disruption: IndiGo's Bhatia

Rediff.com29 Jul 2026

IndiGo Managing Director Rahul Bhatia has stated that the airline has 'taken all the necessary steps' to learn from the operational disruption faced in December last year, while outlining a long-term vision focused on customer trust, international expansion, and establishing India as a global aviation hub.

Can TCS Survive Chandra's Exit?

Can TCS Survive Chandra's Exit?

Rediff.com24 Aug 2026

N Chandrasekaran's exit marks a major shift for TCS, leaving its leadership to navigate AI disruption without the group chairman's deep expertise.

FedEx And ServiceNow Collaborate On AI-Powered Supply Chain

FedEx And ServiceNow Collaborate On AI-Powered Supply Chain

Rediff.com7 May 2026

FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.

Chandrasekaran addresses Air India staff, stresses transformation & safety

Chandrasekaran addresses Air India staff, stresses transformation & safety

Rediff.com11 Apr 2026

Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.

India's Top 100 Brands Hit $253 Billion

India's Top 100 Brands Hit $253 Billion

Rediff.com15 Jul 2026

LIC is the only brand in the Brand Finance India 100 2026 report that has a top five rank in both brand value and brand strength.

The Insurance Add-On Every Car Owner Needs This Monsoon

The Insurance Add-On Every Car Owner Needs This Monsoon

Rediff.com7 Aug 2026

Protect your vehicle from the unpredictable monsoon season by understanding essential motor insurance add-ons like Engine Protect and Zero Depreciation, crucial for covering damages from floods, waterlogging, and preventing costly out-of-pocket expenses.

Everyone Loves Crispy Palak Bhajiyas

Everyone Loves Crispy Palak Bhajiyas

Rediff.com30 Jul 2026

At sunset, in Vashi, New Bombay, a modest roadside stall, near the entrance of General Arun Kumar Vaidya Kala Kendra, quietly draws a steady stream of endless customers -- office-goers, students, families and regulars.

Airtel chairman Sunil Mittal outlines new growth engines: Data Centres, Cloud, and Financial Services

Airtel chairman Sunil Mittal outlines new growth engines: Data Centres, Cloud, and Financial Services

Rediff.com13 Jul 2026

Bharti Airtel is strategically shifting its focus towards data centres, cloud services, and financial services as key drivers for its next phase of growth, leveraging significant past investments in digital infrastructure, as outlined by Chairman Sunil Mittal in the company's Annual Report for 2025-26.

How India's AI Job Market Is Evolving Beyond Experimentation

How India's AI Job Market Is Evolving Beyond Experimentation

Rediff.com17 Jun 2026

A new report reveals a significant shift in India's AI hiring landscape, moving from experimental roles to those focused on deployment, integration, and scaling of AI solutions. Employers, including GCCs, IT services, and enterprises, are increasingly seeking professionals who can implement AI across core business operations, leading to a demand for core AI roles that currently outstrips the available supply.

UPI and Card Payments Simplify Customs Duty on ICEGATE

UPI and Card Payments Simplify Customs Duty on ICEGATE

Rediff.com25 Mar 2026

The Central Board of Indirect Taxes and Customs (CBIC) has enabled UPI, debit, and credit card payments for Customs duty on the ICEGATE portal, enhancing ease of doing business for importers and exporters.

Why Jennifer Winget's Wedding Gown Was So Special

Why Jennifer Winget's Wedding Gown Was So Special

Rediff.com20 Aug 2026

Karleo shares the story behind Jennifer Winget's wedding gown, revealing how over 3,000 hours of craftsmanship, intricate Indian embroidery, Victorian lace and heartfelt personal touches, including a tribute to her beloved dogs, came together to create a memorable bridal look.

SBI Boosts YONO Platform With New AI Features And Digital Journeys

SBI Boosts YONO Platform With New AI Features And Digital Journeys

Rediff.com1 Jul 2026

State Bank of India has launched a suite of AI-powered digital innovations on its YONO platform, enhancing both retail and business banking services. These new features include a 3-in-1 digital onboarding process, a sustainability tracker, integrated trade finance, and an AI virtual assistant, aiming to provide intelligent and future-ready banking experiences for its 53 crore customers.

Gulf NRIs opt for Indian term life insurance amid Iran conflict

Gulf NRIs opt for Indian term life insurance amid Iran conflict

Rediff.com25 Jun 2026

Non-resident Indians (NRIs) in the Gulf region are increasingly purchasing term life insurance policies from India, driven by geopolitical uncertainties in West Asia and the significant cost advantages offered by Indian products, with the GCC region now contributing over half of the total NRI demand.

Why Cashless Claims Get Denied

Why Cashless Claims Get Denied

Rediff.com15 Jul 2026

If reimbursement becomes unavoidable, submit a complete file at the earliest.

Former CEO of Ethiopian Airlines Tewolde Gebremariam is new Air India boss

Former CEO of Ethiopian Airlines Tewolde Gebremariam is new Air India boss

Rediff.com6 Aug 2026

Air India has announced the appointment of Tewolde Gebremariam, former CEO of Ethiopian Airlines Group, as its new Managing Director and Chief Executive Officer, replacing Campbell Wilson. This strategic appointment comes as the airline navigates expansion amidst significant challenges.

Mercedes-Benz India to launch more hybrid vehicles, undeterred by policy support gaps

Mercedes-Benz India to launch more hybrid vehicles, undeterred by policy support gaps

Rediff.com23 Jul 2026

Mercedes-Benz India plans to continue introducing hybrid vehicles, including the new AMG E 53 plug-in hybrid EV, to meet consumer demand, viewing hybrids as a crucial bridge to full electrification despite the absence of supportive government policies.

SBI Funds Management IPO: Listing Expected Next Week After Rs 11,692 Crore Offer

SBI Funds Management IPO: Listing Expected Next Week After Rs 11,692 Crore Offer

Rediff.com14 Jul 2026

SBI Funds Management Ltd. is set to list on stock exchanges next week following its Rs 11,692 crore Initial Public Offering (IPO), which involves an Offer for Sale (OFS) of a 10 per cent stake by SBI and Amundi.

Monsoon Getaways Drive Travel Bookings

Monsoon Getaways Drive Travel Bookings

Rediff.com17 Jul 2026

Popular monsoon destinations include Kerala, Goa, Wayanad, Munnar, Mussoorie, Nainital, Bali, Thailand and the Maldives.

Infosys Veteran Ashiss Kumar Dash Appointed CEO Designate, To Succeed Salil Parekh in 2027

Infosys Veteran Ashiss Kumar Dash Appointed CEO Designate, To Succeed Salil Parekh in 2027

Rediff.com23 Jul 2026

Infosys, India's second-largest IT services firm, has appointed company veteran Ashiss Kumar Dash as CEO designate, with the leadership transition scheduled for April 1, 2027, after current CEO Salil Parekh completes his second term.

Why Mahindra Is Staying In Formula E Until 2030

Why Mahindra Is Staying In Formula E Until 2030

Rediff.com15 Aug 2026

Mahindra Racing has reaffirmed its long-term commitment to Formula E, extending its participation until at least the Gen4 era in 2030, despite other major manufacturers exiting the championship. CEO Frederic Bertrand highlights this as a continuation of Mahindra's strategy to use electric racing as a technology laboratory, focusing on software, hardware, and human capital development that feeds into its wider automotive business and showcases Indian manufacturing prowess on a global stage.

Why Mahindra Is Staying In Formula E Until 2030

Why Mahindra Is Staying In Formula E Until 2030

Rediff.com15 Aug 2026

Mahindra Racing has reaffirmed its long-term commitment to Formula E, extending its participation until at least the Gen4 era in 2030, despite other major manufacturers exiting the championship. CEO Frederic Bertrand highlights this as a continuation of Mahindra's strategy to use electric racing as a technology laboratory, focusing on software, hardware, and human capital development that feeds into its wider automotive business and showcases Indian manufacturing prowess on a global stage.

E20 petrol safe, no engine failure reported, Gadkari tells Parliament

E20 petrol safe, no engine failure reported, Gadkari tells Parliament

Rediff.com30 Jul 2026

The Indian government has defended its E20 ethanol blending programme, stating that extensive testing and field experience show no evidence of abnormal engine wear, corrosion, or reduced vehicle life, despite a potential 2-6% reduction in fuel economy.

How China Shielded Itself From Oil Shock

How China Shielded Itself From Oil Shock

Rediff.com17 Aug 2026

China sailed through the crisis in the Strait of Hormuz relatively unscathed even as the impact of its steps shielded other consuming nations from having to pay high crude oil prices.

Shiprocket to use IPO funds for AI push, eyes broader merchant operating system

Shiprocket to use IPO funds for AI push, eyes broader merchant operating system

Rediff.com11 Aug 2026

Shiprocket plans to allocate a significant portion of its IPO proceeds towards artificial intelligence (AI), aiming to evolve its e-commerce enablement platform into a comprehensive operating system for merchants, enabling conversational commands and reducing manual tasks.

Cars24 Invests $20 Million In New AI Labs Initiative

Cars24 Invests $20 Million In New AI Labs Initiative

Rediff.com1 Jun 2026

Cars24 has announced the launch of its AI Labs, backed by a USD 20 million investment, to foster AI innovation and support startups in the field.

RBI: US-Iran Deal Shifts Risk Balance Favourably, But Oil Price Spikes Could Raise FX Volatility

RBI: US-Iran Deal Shifts Risk Balance Favourably, But Oil Price Spikes Could Raise FX Volatility

Rediff.com1 Jul 2026

The Reserve Bank of India's Financial Stability Report indicates that the interim peace deal between the US and Iran has favourably shifted the balance of risks, reducing headwinds from the West Asia conflict. However, it cautions that exchange rate volatility could increase if crude oil prices spike due to delayed normalisation of supply chain disruptions.

Generative AI Set To Add Billions To Indian Real Estate Sector

Generative AI Set To Add Billions To Indian Real Estate Sector

Rediff.com18 Jun 2026

A new report by EY-Parthenon and CREDAI indicates that Generative AI (GenAI) could inject USD 14-17 billion into India's real estate economy over the next seven years. The technology is expected to significantly enhance operational efficiency, boost sales velocity by 30-50 per cent, and accelerate product launches, offering competitive differentiation and improved customer experiences for developers.

How AI is Transforming India's Telecom Sector, According to TRAI

How AI is Transforming India's Telecom Sector, According to TRAI

Rediff.com23 Mar 2026

TRAI Chairman Anil Kumar Lahoti highlights the increasing importance of Artificial Intelligence in the design, management, and experience of telecom networks in India, noting its role in self-optimising networks, cybersecurity, and preparing for 6G technology.